Policies & Procedures

Policies & Procedures
CUSTOM ORDERS ARE NOW OPEN. THE CURRENT TURN AROUND TIME IS 1-2 weeks.
essentially RAW products are NOT TOYS, they are designed to be used as decorative pieces except for our playgym and playgym accessories.
Please note all of our items are handmade so there can be a slight variation between products. 
 

DAMAGED ITEMS
Here at essentially RAW we put our heart and soul into our products. Unfortunately we do not take responsibility for any damages while in transit. That's why we use a very good courier company. Due to any unforeseen circumstances where an item is damaged we are more than happy to fix the item (free of charge) but the customer may cover the postage back to us and we will pay the postage back to you. However you must open your item within 7days of receiving to ensure no damages have occured. So even if your item is a gift please inspect the item upon receiving.

  
POSTAGE & PAYMENTS
All items within Australia are sent via Courier or Tracked Australia Post.
For International Orders please contact use for a postage quote. 
All items are packaged in bubble wrap, cardboard so they will not get damaged. We will not accept any responsibilty for lost or damaged items done whilst in transit. 
 
REFUNDS & EXCHANGE
We do not under any circumstance give refunds or exchanges of any sort. So please choose wisely.

DISCOUNTS AND STORE CREDITS
With all discount codes and store credits/vouchers they can only be used one at a time. Eg if you have a store credit you can't use it and a sale code at the same time. You must choose one or the other. Whichever is a higher discount.
Can be used on marked sale items (ready made items only)
 
CUSTOM ORDERS
We love creating custom handmade timber pieces so if you have a vision for a product talk to us about what we can do. 
With ordering you will have to pay upfront but this will hopefully speed up the process so we have a shorter turn around time.
Please be patient as I am a one woman team and a full time stay at home mummy too. So life can get a little crazy.

ON check out please ensure you have put the correct address as well as correct spelling.
If you have any other requests that is not listed on the order form please contact me directly either by facebook or email me.
Remember if you have any questions at all please feel free to inbox me via facebook or email me.
PRIVACY
Your privacy is important to us. All your information gathered is only used for the purpose of processing your order.
We will never give out or sell any informatiom to a third party or record any transaction details.
 EMAILS
If you are expecting an email from us, please check your junk mail.